Joe Rojas
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Activity overview
Latest activity by Joe Rojas-
Joe Rojas created an article,
AI & Zendesk
AI-Powered Automation: Zendesk leverages AI to automate routine support tasks, such as ticket routing, categorization, and prioritization, helping agents focus on more complex issues.Answer Bot: Ze...
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Joe Rojas created an article,
Hyperarc & Zendesk Info
Zendesk has acquired Hyperarc, a company specializing in AI-powered knowledge management for customer support.The acquisition strengthens Zendesk’s capabilities to help support teams deliver faster...
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Joe Rojas created an article,
What does Zendesk's Support Pricing Look Like?
Zendesk Support (Customer Service Ticketing)Suite TeamApprox. $49 per agent/monthBasic ticketing, email & social messaging, performance dashboards, limited automations.Suite GrowthApprox. $79 per a...
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Joe Rojas created an article,
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Joe Rojas created an article,
The Zendesk Way
https://www.youtube.com/watch?v=KjipC9Pi-5g
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Joe Rojas created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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Joe Rojas created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Center community. Learn more
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Joe Rojas created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
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Joe Rojas created an article,
Here is Zendesk is 3-4 sentences!
Zendesk is a customer service software company that provides a cloud-based platform designed to improve communication between businesses and their customers. Its suite of tools includes ticketing s...
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Joe Rojas created a post,
What is the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...